A customer complaint highlights a problem, be it a problem with your product, employees or internal processes. An unsatisfied consumer can file a complaint directly with the national commission or appeal against the decisions of the state commission within a month from the date of the order.
The first step is to send a notice about the problem. While filling the form, make sure you mention all the true facts. Mention the complaint explanation why you are unhappy with a product.
Once you file a complaint, it is likely that the company will respond seriously to your issue. If there is no response from company you have every right to approach the consumer forum.
Your complaint to the district forum should be written in a prescribed format. It should be supported with all relevant documents and state the compensation amount clearly.
According to the law, the below conditions have to be met.
Name and details of consumer:
Name and details of consumer is cleared mentioned.
Explanation about product:
Full Explanation about the product.
Invoice bill of product:
Invoice or bill of product is needed.
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